Standard Plan Yearly – No Recurring

Here are 10 key features of your cloud-based call center platform:

1. AI Call Assistant: Get an intelligent virtual assistant that handles incoming calls, understands context, and provides smart responses. Perfect for after-hours coverage or managing high call volumes. Your AI assistant learns from each interaction, becoming more effective over time.
2. Smart Call Broadcasting: Launch targeted call campaigns effortlessly. Schedule broadcasts, segment your audience, and track responses in real-time. Create personalized message templates, set optimal calling times, and automatically handle answering machines for maximum impact.
3. Drag-and-Drop Call Flow Builder: Design custom call flows without coding. Our visual builder lets you create sophisticated call routing paths, IVR menus, and response scenarios with simple drag-and-drop actions. Test your flows instantly and modify them on the fly.
4. Unified Phonebook Manager: Keep all your contacts organized in one powerful system. Import contacts from any source, create custom groups, add notes and tags, and track every interaction. Automatic duplicate detection and easy update features keep your data clean and current.
5. Two-Way SMS Platform: Seamlessly integrate SMS with your voice communications. Send automated notifications, respond to inquiries, and manage two-way text conversations from the same interface as your calls. Perfect for appointment reminders, updates, and quick customer interactions.
6. Real-Time Analytics Dashboard: Monitor your call center’s pulse with comprehensive analytics. Track call volumes, response times, agent performance, and customer satisfaction in real-time. Generate custom reports and get actionable insights to optimize your operations.
7. Multi-Device Number Management: Manage multiple phone numbers across different countries and devices. Assign numbers to specific teams or campaigns, track usage, and adjust routing rules instantly. Perfect for maintaining local presence in multiple markets.
8. Agent Workspace: Give your agents a powerful yet intuitive interface. Handle calls, access customer information, take notes, and follow scripts – all from one screen. Built-in quality monitoring and performance metrics help maintain service excellence.
9. Campaign Tracker: Monitor your outbound campaigns in real-time. Track success rates, identify best calling times, and measure ROI for each campaign. Automatic retry logic and smart scheduling ensure optimal contact rates.
10. API Integration Hub: Connect your call center with your business tools. Our open API allows seamless integration with CRM systems, helpdesk platforms, and business applications. Create custom workflows and automate data synchronization across your tech stack.