Terms and Conditions

Welcome to i3 Simple Call Centre (the “Application” or “Service”). These terms and conditions (“Terms”) govern your access to and use of the Application, its services, and any content or materials provided through it. By using the Application, you agree to be bound by these Terms.

1. Acceptance of Terms By accessing or using the Application, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the Application.
2. Use of the Application a. Eligibility: To use the Application, you must be at least 18 years old or have the legal authority to enter into a binding contract. b. Account Creation: To access certain features of the Application, you may need to create an account. You agree to provide accurate and complete information when creating your account and to keep your account credentials secure. c. Responsibility: You are solely responsible for all activities that occur under your account and for maintaining the confidentiality of your account information. d. Prohibited Actions: You agree not to use the Application for any unlawful, fraudulent, or malicious purposes, or in any way that could damage, disable, overburden, or impair the functionality of the Application.
3. Intellectual Property The Application and all its content, features, and functionality (including but not limited to text, graphics, logos, icons, images, and software) are owned by i3 Simple Call Centre or its licensors and are protected by copyright, trademark, and other intellectual property laws.
4. Third-Party Services The Application may integrate with or rely on third-party services, such as Twilio for voice and SMS functionality. Your use of these third-party services is subject to their respective terms and conditions and privacy policies. i3 Simple Call Centre is not responsible for any issues or liabilities arising from your use of these third-party services.
5. Call Recording and Monitoring The Application allows for call recording and monitoring for quality assurance and training purposes. By using the Application, you acknowledge and consent to the recording and monitoring of your calls. i3 Simple Call Centre will handle recorded data in accordance with its Privacy Policy.
6. Data Protection and Security i3 Simple Call Centre takes reasonable measures to protect the security and integrity of your data. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.
7. Limitation of Liability To the maximum extent permitted by law, i3 Simple Call Centre and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Application or any content obtained through the Application.
8. Indemnification You agree to indemnify, defend, and hold harmless i3 Simple Call Centre and its affiliates, officers, agents, partners, and employees from any claim, demand, liability, damage, loss, cost, or expense, including reasonable attorneys’ fees, arising out of your use of the Application or your violation of these Terms.
9. Modifications to Terms i3 Simple Call Centre reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms within the Application. Your continued use of the Application after the posting of the revised Terms constitutes your acceptance of the changes.
10. Termination i3 Simple Call Centre may, at its sole discretion, suspend or terminate your access to the Application at any time and for any reason without prior notice or liability.
11. Governing Law and Dispute Resolution These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any dispute arising out of or in connection with these Terms shall be resolved through amicable negotiations or, if unsuccessful, through binding arbitration in accordance with the rules of [Arbitration Institute].
12. Entire Agreement These Terms, together with the Privacy Policy, constitute the entire agreement between you and i3 Simple Call Centre regarding the use of the Application and supersede any prior agreements or understandings.

If you have any questions or concerns about these Terms, please contact us at no-reply@i3simple.com.