Last updated: Dec 2024
i3 Simple Call Centre (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Application.
- Information Collection We may collect various types of information from you, including: a. Personal Information: When you create an account, we may collect your name, email address, phone number, and other contact details. b. Call Data: When you make or receive calls through the Application, we may collect call-related information such as phone numbers, call duration, and call recordings. c. Usage Data: We may collect information about how you interact with and use the Application, such as your actions, preferences, and settings.
- Use of Information We may use the collected information for the following purposes: a. To provide, maintain, and improve the Application and its features. b. To personalize your experience and deliver relevant content. c. To communicate with you, respond to your inquiries, and provide customer support. d. To monitor and analyze usage trends and preferences. e. To detect, prevent, and address technical issues and security threats.
- Information Sharing We may share your information in the following circumstances: a. With trusted third-party service providers who assist us in operating the Application and conducting our business, subject to confidentiality obligations. b. When required by law, court order, or government authorities. c. In connection with a merger, acquisition, or sale of assets, in which case we will require the recipient to honor this Privacy Policy.
- Data Retention We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Security Measures We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Your Rights You may have certain rights regarding your information, such as the right to access, update, or delete your data. To exercise these rights or for any privacy-related inquiries, please contact us at no-reply@i3simple.com.
- Children’s Privacy The Application is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.
- Changes to this Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised Privacy Policy within the Application. Your continued use of the Application after the changes are posted constitutes your acceptance of the revised Privacy Policy.
If you have any questions or concerns about this Privacy Policy, please contact us at no-reply@i3simple.com.