Privacy Policy

Effective Date: April 17, 2026 • Last Updated: April 17, 2026

i3Simple is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the i3Simple AI voice calling platform.

Information We Collect

Information You Provide: Account registration info (name, business name, email, phone, address), payment information (processed by Stripe), business configuration information (AI agent scripts, conversation flows, knowledge base content), and communications you send us.

Automatically Collected: Log data (IP address, browser type, OS, pages visited), device information, usage data, and cookies.

Call and Communication Data: Call recordings, transcripts, AI-generated summaries and sentiment analysis, call metadata (phone numbers, duration, timestamps), and contact information of individuals who interact with your AI agents.

From Third Parties: Information from payment processors (Stripe), telephony providers (Twilio), and integration partners you connect to the Service.

How We Use Your Information

To create and manage your account and provide access to the platform
To process payments and manage your subscription
To operate AI voice agents on your behalf
To generate call recordings, transcripts, and analytics
To provide customer support and respond to your inquiries
To detect, investigate, and prevent fraudulent activity
To comply with applicable laws and legal processes
To analyze usage patterns and improve the platform using aggregated, anonymized data

How We Share Your Information

We do not sell your personal information. We share information only with:

Service Providers: Twilio (telephony), ElevenLabs (voice synthesis), OpenAI (language processing), Stripe (payments), Contabo (hosting), email and analytics providers. All are contractually bound to use your data only to provide services to us.
Business Transfers: In the event of a merger or acquisition, with prior notice.
Legal Requirements: When required by law, subpoena, court order, or to protect rights and safety.
With Your Consent: When you have provided explicit consent.

Data Retention

Account Data: Retained while your account is active and for 90 days after termination.
Call Recordings & Transcripts: Retained for your subscription duration plus 90 days. You may delete individual recordings at any time.
Contact Data: Retained for your subscription duration, then deleted 90 days after termination.
Payment Records: Retained for 7 years as required by financial regulations.
Log Data: Retained for a maximum of 12 months.

Data Security

We implement industry-standard security measures including TLS 2+ encryption in transit, encryption at rest, access controls on a need-to-know basis, regular security monitoring and vulnerability assessments, and secure data centers. In the event of a breach affecting your personal information, we will notify you within 72 hours as required by applicable law.

Your Rights and Choices

Access and Correction: Access and update most account information through platform settings.
Data Portability: Request a copy of your data by contacting support@i3simple.com. Fulfilled within 30 days.
Deletion: Request deletion by contacting support@i3simple.com. Processed within 30 days.
Opt-Out of Marketing: Use the unsubscribe link in any marketing email.
California (CCPA) Rights: Right to know, delete, and opt out of sale (we do not sell data). Contact privacy@i3simple.com.
GDPR Rights (EEA): Rights of access, rectification, erasure, restriction, portability, and objection. Contact privacy@i3simple.com.

Cookies and Tracking

We use essential cookies (required for platform function), analytics cookies (anonymized usage data), and preference cookies. Marketing cookies are placed only with consent. See our full Cookie Policy for details.

International Data Transfers

Our servers are located in the United States. For EEA customers, international transfers are conducted pursuant to Standard Contractual Clauses adopted by the European Commission. Copies available at legal@i3simple.com.

Children’s Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We will notify you of material changes by posting the updated Policy on our website and sending an email notification at least 14 days before changes take effect.

Contact

i3Simple Privacy Team • 4010 Dupont Circle, Louisville, Kentucky, 40207
Email: privacy@i3simple.com
Support: support@i3simple.com