Everything it does. Nothing it doesn't.
Your team answers first. When nobody can, the AI picks up instead of voicemail. This is the full list of what happens next, and it only includes things that work today.
Answering the phone
Your people first, the AI second.
Rings your team first
Your phone rings, and so does anyone else you choose, for about fifteen seconds. If someone picks up, it is a normal call. Staff set themselves Available or Away.
Answers when nobody can, 24/7
Nights, weekends and holidays, in the voice you pick. It can switch to Spanish if a caller needs it.
Books real appointments
Straight into the calendar you connect, during the call. It can book, confirm and reschedule.
Quotes your fee, from your answers
Give it your prices, hours and FAQs in a knowledge base. It answers from that, the same way every time, and says so when it does not know.
No false bookings
It only confirms a booking if the booking actually went through. If it did not, it tells the caller a person will follow up.
Emails you every call
Who called, what they need, what got booked. Recordings and full transcripts stay in your dashboard.
Working your leads
For when you want to call people back, or call out.
Calls leads back
After a missed call or a web form comes in, it calls the lead back automatically.
Outbound campaigns
Run calling campaigns or one-off AI calls. You are responsible for consent. Read our TCPA Policy first.
Browser dialer and call lists
Your staff call from the browser, working through shared lists. Import contacts from Google Sheets or paste them in.
Leads and a simple CRM
Every caller becomes a lead: what they need, how it went, and who on your team handled it.
Opt-outs remembered
When someone asks not to be called, the platform records it so that number is not called again through i3Simple.
Recording announcement
Your agents can tell callers at the start that the call is recorded. We recommend you switch it on.
Your team and your setup
Live in about 30 minutes.
Staff logins and roles
Each person gets their own login, their own direct line and their own calling credentials. Remove one person without affecting anyone else.
Keep your number
Customers call the number they already have. Or get a new number from us. SIP trunk connections are supported.
Webhooks and REST API
For anyone who wants to wire call data into their own systems.
What it does not do
- No text messaging. Confirmations and summaries go by email.
- No Salesforce, HubSpot, Zapier or other CRM integrations. Use webhooks or the API.
- No HIPAA Business Associate Agreement, so it is not for patient health information. Appointment booking is fine.
If something here changes, this page changes first.
Do not take my word for it. Call it.
Ring the demo line from your own phone and talk to it like a customer.