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Terms of Service

Effective Date: September 24, 2026 · Last Updated: September 24, 2026

By accessing or using the i3Simple platform, website, or any related services, you agree to be bound by these Terms of Service. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you may not access or use the Service.

Description of Service

i3Simple provides an AI-powered voice platform that lets businesses handle inbound and outbound telephone calls. The Service includes:

  • AI voice agent creation and configuration
  • Inbound call handling, including ringing your own staff before an AI agent answers
  • Outbound calling campaigns and one-off AI calls
  • Appointment scheduling into a calendar you connect
  • Lead capture, qualification and a simple CRM
  • A browser-based dialer for your staff, with shared call lists and per-member call records
  • Staff logins with role-based permissions
  • Call recording and transcription
  • Webhook and REST API access
  • Phone number provisioning and SIP trunk connectivity
  • Knowledge base management

Features vary by plan. We may add, change or remove features, and will give notice of any change that materially reduces what your plan includes.

Eligibility and Account Registration

You must be at least 18 years of age to use the Service. You must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and must notify us immediately at support@i3simple.com of any unauthorized access. Each business entity may maintain one active account unless otherwise agreed in writing.

Staff Accounts

Your plan includes a number of staff logins. You are responsible for everyone you invite: what they do on the platform, the calls they make, and the data they see. You choose each person’s role, and you can suspend or remove them at any time. Removing someone ends their access immediately; the record of work they did stays in your account, because it is your business record.

Do not share one login between several people. Each person who uses the platform must have their own.

Subscription Plans and Billing

i3Simple offers Free, Pro and Growth plans. Current prices and inclusions are shown at i3simple.com/pricing.

  • Paid subscriptions are billed monthly in advance.
  • Call time is consumed in credits: one credit equals 60 seconds, rounded up. A 62-second call uses two credits.
  • Additional credits may be purchased at any time at the rates shown in your account.
  • All payments are processed through Stripe. We do not store your card details.
  • If a payment fails we will retry, and will email you before suspending the account.
  • We may change pricing with 30 days written notice. Your existing rate holds until then.

Founder pricing. Where we have offered a founder rate, that rate holds for as long as your subscription remains active and uninterrupted.

Acceptable Use

You may use the Service only for lawful business purposes. Our full Acceptable Use Policy is incorporated into these Terms. In summary, you agree not to: call people without the consent the law requires, violate the TCPA or the Telemarketing Sales Rule, harass or impersonate anyone, conduct fraud, attempt to compromise the platform, call emergency services, or resell access without written agreement.

Call Recording and Telephone Law

Calls handled by your agents and calls your staff place through the dialer may be recorded and transcribed.

You are solely responsible for telling callers that calls are recorded where the law requires it, and for complying with the recording laws of every state you call into. Kentucky requires one party’s consent; several states require everyone’s. Our agents can announce recording at the start of a call, and we strongly recommend you enable that.

You are equally responsible for compliance with the TCPA, state telemarketing law, and Do Not Call rules for any outbound calling you do. Our TCPA Policy sets this out in full and is incorporated into these Terms.

Privacy and Data Handling

You retain ownership of all contact data you upload. Call recordings and transcripts are stored for the duration of your subscription plus 90 days following termination. Our Privacy Policy and Data Processing Agreement are incorporated into these Terms and available at i3simple.com/privacy-policy.

Intellectual Property

The i3Simple platform, software, design, and underlying technology is owned by i3Simple and protected by intellectual property laws. You retain all rights to the content you create using the platform: your agent scripts, your knowledge base, your contacts and your call records.

Disclaimers and Limitations of Liability

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND.

AI voice agents are software. They can mishear, misunderstand, or fail to complete a booking. You are responsible for reviewing your call records and for any business decision made on the basis of what an agent recorded. We do not guarantee that any particular call will be answered, booked, or completed.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, I3SIMPLE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST BUSINESS OR LOST REVENUE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE THREE MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to indemnify, defend, and hold harmless i3Simple, its officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses arising from your use of the Service, your violation of these Terms, your violation of any applicable law, or any claim brought by a person you called.

Dispute Resolution

Before starting any formal dispute, you agree to contact us at support@i3simple.com so we can try to resolve it directly. If that fails, disputes shall be resolved through binding arbitration under the American Arbitration Association. You waive any right to class action proceedings. These Terms are governed by the laws of the Commonwealth of Kentucky.

Term and Termination

You may cancel at any time through your account settings; access continues to the end of the paid period. We may suspend or terminate an account for breach of these Terms or the Acceptable Use Policy. Upon termination, your data is retained for 90 days and then permanently deleted. You may request an export within that window.

Contact

i3Simple · support@i3simple.com · legal@i3simple.com