Refund Policy

Effective Date: September 24, 2026 · Last Updated: September 24, 2026

We want you to be satisfied, and we handle refund requests quickly and fairly.

Subscriptions

Monthly subscriptions are not refundable once the month has begun. Cancel any time and you keep access to the end of the period you have paid for. We do not prorate.

If the platform is unavailable for more than 24 consecutive hours through our fault, contact us and we will refund the affected period.

Credits are not refundable once purchased, and credits used on calls are never refundable. If credits are consumed because of a fault on our side, we restore them once we have confirmed what happened.

Disputed charges

If you think you have been charged incorrectly, email support@i3simple.com within 30 days with the details. Please contact us before raising a chargeback; we can almost always sort it out faster directly.

How to request a refund

Email support@i3simple.com with the subject “Refund Request” and include your account email, the amount, and the reason. We reply within 5 business days, and approved refunds reach your original payment method within 10 business days.

i3Simple · support@i3simple.com